Let’s face it – family law lawyers, or all lawyers for that matter, generally have a bad reputation, perhaps for good reason. We are trying to change the perception of lawyers and the legal process and want to give you the most positive experience possible while you are facing what is likely the most challenging experience of your life. The most common complaints about lawyers are with respect to cost, lack of communication, and rude or discourteous behaviour. In our section regarding fees, you will see that we have formulated a system that provides more certainty to clients, allowing them to budget and make informed choices. We also have a policy of returning any client communication within 24 hours of receiving it. Client appreciation is important to us – we treat you like a human being, and are committed to treating you with respect and dignity throughout the process. We want to be completely accountable to you and welcome your feedback.
Our paperless system permits us to have greater access to your files while maintaining security and confidentiality that is crucial to the legal profession and its clients. This also significantly improves our efficiency in moving forward with your family law matter.
Our firm is ground-breaking in several ways but each way in which we strive to be different from other firms is centred around your experience, as our client.